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CLAIMS   (800)  854-2426:

At we are committed to providing you with expedient, fair and consistent claims handling. Our qualified claims personnel will work with you from the initial report of the claim until its final resolution. We value you as a customer and will do all we can to help you during this unfortunate time.

What to do if you have an accident:

  • Report the accident to the police immediately and record the officer's name, police department and police report number
  • Get the name, address, phone numbers, and Driver's License number of all parties involved (drivers, passengers and witnesses)
  • Get the license plate number of each vehicle involved plus a brief description of the vehicle and damage
  • Contact Direct at 1-800-854-2426 to report the claim as soon as possible
  • If someone is injured in the accident, get their name, type of injury and whether they required medical assistance
(The foregoing is only for general information purposes. You should refer to your policy language for a more specific description of your duties after an accident.)

A Word About Insurance Fraud

Insurance Fraud is a serious offense which costs the average American family over $400 per year in increased insurance premiums. If you suspect insurance fraud, please contact our Special Investigative Unit at 1-800-449-5914 or your local law enforcement agency to report any suspicious claim. At Direct we fight insurance fraud every day. Join us in this fight and we all will benefit.

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